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  1. #1
    Heroes WoW Member Gizmonkey's Avatar
    Join Date
    Sep 2018
    Posts
    4

    Gold coins did not update

    Hello all,

    I donated 20$ around 9Pm PST. I used a CC through payment wall. Account name is the same as my username. Would someone be able to check and see what happened? I see the transactions in my bank account.

    Thank you.

  2. #2
    Heroes WoW Member reflec's Avatar
    Join Date
    Dec 2016
    Posts
    2
    Same here, donated around 2 AM "Server time" Still haven't received anything.

  3. #3
    Head Game Master Dunno's Avatar
    Join Date
    Dec 2016
    Posts
    679
    Hello,

    We are experiencing some issues with the connection between Paymentwall and Heroes WoW. We are working to resolve this as soon as possible with the help of Paymentwall. We apologize for the inconvenience and thank you for your understanding.

  4. #4
    Heroes WoW Member Shizzaren's Avatar
    Join Date
    May 2018
    Posts
    3
    Same issue here.

  5. #5
    Heroes WoW Member Destructorius's Avatar
    Join Date
    May 2018
    Posts
    3
    Same here.

  6. #6
    Heroes WoW Member pongoman's Avatar
    Join Date
    Sep 2018
    Posts
    2
    same here… postet a thread yesterday with the same Problem.

  7. #7
    Heroes WoW Member Gizmonkey's Avatar
    Join Date
    Sep 2018
    Posts
    4
    While you guys are fixing the connection issue, is there a way we can provide proof of the donation and you can manually add the coins in the meantime?

  8. #8
    Head Game Master Dunno's Avatar
    Join Date
    Dec 2016
    Posts
    679
    We are still investigating the matter, we have found the cause of it and are now trying to fix it. We are very sorry for the inconvenience. We understand your frustration and are working as fast as we can to resolve this asap with the parties involved. We will let everyone know when the matter is resolved.

    - - - Updated - - -

    The issue should be resolved and we have asked Paymentwall to resend the GC to the players that has donated.
    We apologize again about this and thank you for your patience.
    Last edited by Dunno; 2 Weeks Ago at 10:28 AM.

  9. #9
    Heroes WoW Member Shizzaren's Avatar
    Join Date
    May 2018
    Posts
    3
    Still did not receive my GC..

  10. #10
    Head Game Master Dunno's Avatar
    Join Date
    Dec 2016
    Posts
    679
    Please read my previous reply.
    You need to wait for Paymentwall to resend it.

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