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Thread: Cannot connect

  1. #1
    Heroes WoW Member Zylh!'s Avatar
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    Jun 2020
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    Cannot connect

    Hello,

    I cannot connect to the game... It says the information entered is incorrect...
    I have tried the following:
    • Check realmlist, I have set realmlist heroes-wow.com
    • I had a long password with numbers and symbols, reduced it in length and did not use symbols
    • I deleted the config file and tried again
    • I tried with both usernames you have when you register (the one that appears here and the other one). It seems it should be working with the one that appears here, since I get the account has been closed statement when tried too many times...


    I don't know what else to try...
    Is the exclamation mark in my username the issue?

    Thanks for your help...

  2. #2
    Head Game Master Dunno's Avatar
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    Greetings Zylh!

    The display name you have on forums is just that, your display name for forums. You need to login with the username you registered with when you created your account.

  3. #3
    Heroes WoW Member Zylh!'s Avatar
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    Hello Dunno,

    Thanks for your reply, I did try with the same results.
    I tried again just now, to make sure. I get the incorrect information error, then the one telling me my account has been closed...

  4. #4
    Head Game Master Dunno's Avatar
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    If you're getting the incorrect information error then you're simply using incorrect information, nothing else to it.
    Make sure you're trying to connect to our server and not another one.

  5. #5
    Heroes WoW Member Zylh!'s Avatar
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    So I'm using the same password as the one I use here...
    I had to modify my password a few times on here, I hope it reflects there (it was too long at first, then I tried without symbols as well...)
    I get the error reffering to your server, so I think I'm trying to connect to your server indeed.

    I get one try now, it says information incorrect, and if I try again it says my account is closed...

    I don't really know what else to do, I'm certain it's the same password...

  6. #6
    Head Game Master Dunno's Avatar
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    Your forum account and in-game account are separate. But when you register for an in-game account a forum account is created automatically with the same information.
    For in-game you have to reset your password here - https://heroes-wow.com/index.php?page=changepass

  7. #7
    Heroes WoW Member Zylh!'s Avatar
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    Ah! That was it! Thank you so much!! It works now!

  8. #8
    Head Game Master Dunno's Avatar
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    You're very welcome. Have a good day and enjoy your stay!

  9. #9
    Heroes WoW Member thesims7259's Avatar
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    Sep 2020
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    i have no way to login

    Quote Originally Posted by Dunno View Post
    You're very welcome. Have a good day and enjoy your stay!
    Hi im having a bit of trouble playing the game. i made 2 accounts for me and my brother and we both receive a message that said (unable to connect. pleas try again later. if problem persist, pleas check: [HTTPS://www.heroes-wow.com] . I'm at a lose here iv downloaded everything properly and double checked the list but i can't seem to play heroes wow. :*(

  10. #10
    Head Game Master Dunno's Avatar
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    Make sure you login with your account name you registered with and not the email.

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