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Thread: Account closed

  1. #1
    Heroes WoW Member ChaiFry's Avatar
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    Account closed

    Returning player, downloaded the client and tried logging in and the only message I got was "this world of warcraft account has been closed and is no longer available for use. Please go to https://heroes-wow.com for more information" but there aren't any pages or options on the website to help you get your closed account back.

  2. #2
    Head Developer Fenuks's Avatar
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    How To Check A Ban: Log into the website (https://heroes-wow.com/) & click your name where it says "Welcome Back, User"

    How To Appeal A Ban: https://forum.heroes-wow.com/forums/114-Appeal-a-Ban & Use this Format https://forum.heroes-wow.com/announcement.php?f=114

    If it says your account is suspended but you are not banned it can be due to you typing your password wrong too many times and triggered our anti-theft system. Wait 10-15 minutes and you can login again.

  3. #3
    Heroes WoW Member ChaiFry's Avatar
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    I've checked for any bans and there's nothing and I typed my password once and got it right on the first try so the anti theft isn't it, account is probably closed because I haven't used it in awhile, apart from that there isn't anything wrong with my account.

    - - - Updated - - -

    Welp guess I'm not getting my account back, R.I.P 3 year old account.

  4. #4
    Head Game Master Dunno's Avatar
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    Greetings Chaifry,

    If you did not trigger out anti-theft system I suggest you lookup if your account is banned. Fenuks explain in his reply how to check your ban status and if you are banned you'll need to appeal it. We do not ban anyone for simply being inactive.

  5. #5
    Heroes WoW Member ChaiFry's Avatar
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    I already wrote that I've checked for any bans and there were none. No bans, no warnings of any kind, didn't trigger the anti-theft system and even if the anti-theft system was triggered I waited 10-15 minutes just like Fenuks suggested (even waited an entire day), still getting the same message that my account is closed and I should go to the website for more info.

    https://imgur.com/a/iqCZvxh

    https://imgur.com/a/c3MauGN
    Last edited by ChaiFry; 5 Days Ago at 06:09 AM.

  6. #6
    Head Game Master Dunno's Avatar
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    Please tell me a character name on the account so I can check the account. If you don't feel comfortable sharing a character name here, just send me a PM.

  7. #7
    Heroes WoW Member ChaiFry's Avatar
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    It's been awhile so I don't really remember any of the character names, but I think I had a character named chaifry.

  8. #8
    Heroes WoW Member Poptarts's Avatar
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    If you wanna find a char name a good trick is logon the website and ticket teleport or armor set and itll give you names

  9. #9
    Head Game Master Dunno's Avatar
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    The character "chaifry" isn't banned. Neither is the account nor the IP connected to it. The account isn't locked either. Really sounds like you keep triggering our anti-theft system from typing the wrong password too many times so it's locking itself for 10-15 minutes.
    You can PM me with your current IP and I can check if that is banned.

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